Frequently Asked Questions
How does it work?
We offer you the convenience of being able to trade in online or in-store, depending on your preference.
Mail it in.
1. Get a quote online. Find your device using our search field or catalog, select your item and follow the prompts.
2. Print out your pre-paid shipping label, affix it to the box you’ll be using, and carefully pack and mail your device to us.
3. Get paid. About ten business days later, we’ll mail you a check, gift card or pay you via PayPal. The choice is yours.
Walk it in.
NextWorth has partnered with Target to offer its trade-in program at over 1,400 stores nationwide. Just follow the steps below and you are on your way!
1. Find a participating store.
2. Bring your old device to the Target Mobile kiosk and an Associate will value it on the spot.
3. Trade it in for a gift card or store credit.
Please note program availability, payment method and program operations vary by location due to local laws. Please see your local store Associate for details.
Why should I trust NextWorth?
With over six years of experience, hundreds of thousands of trades and millions paid out to happy customers, NextWorth is a leader in the trade-in industry. We have received numerous accolades from the press over the years including USA Today, The Boston Globe and CNET. See our press section for more specific mentions. In addition, NextWorth has a major retail partnership with Target, enabling you to trade in online or in-store, depending on which option is more convenient and comfortable for you. And you can always reach out to speak with us directly at (888) 969-4763 Monday thru Friday 9AM to 5 PM EST.
What kinds of items do you trade?
We accept trades across 13 categories, including iPhones, iPods, iPads, Cell Phones, Video Games, Game Consoles, Movies, Cameras, Laptops, eReaders, GPS, Media & Audio and Calculators. Want to trade in something not on this list? Let us know what it is at firstname.lastname@example.org and we’ll investigate it.
Does NextWorth sell or share any personal information such as email addresses?
How do I contact customer service?
To get help with an online trade-in order or merchandise purchase, you can e-mail us at email@example.com. We will make every attempt to respond to your inquiry within one business day.
From Monday thru Friday (except holidays) 9AM to 5 PM EST, you can reach us by phone toll free at (888) 9MY-IPOD or (888) 969-4763.
How do I check on the status of my order?
Just go to the section called “My Orders” and click “Check My Orders”. From there all you need to do is enter your email address and order number and you will see the status of your order. If you have any specific questions you can always reach us at firstname.lastname@example.org or call (888) 969-4763 Monday thru Friday 9AM to 5 PM EST.
When does my offer expire?
What happens after I send in my trade?
Within 48 hours of when your trade is received by NextWorth we go through an evaluation of your item to ensure its condition matches what was quoted. If the quoted value matches the inspected value, we send you an email letting you know, then issue payment in the form you selected. If the inspection value is lower than the quoted value we notify you via email what the new value is and why it is different. Please note that if you send in accessories with your iPhone, iPod or iPad, they are immediately recycled upon receipt and cannot be returned.
What are my payment options?
NextWorth offers you a choice in payment options. You can have funds transferred directly to your PayPal account, or have a Target Gift Card or Check mailed to your home. Whatever you find most convenient!